Flying as a passenger experience is common, but there are times when the experience is unforgettable for all the wrong reasons: delays, poor service, bad food, lost baggage or a series of other problems in a significant inconvenience or financial loss passenger. If this kind of problem with your airline experience, you can deal with him by filing a complaint with the airline or the authorities, air monitoringTransport. If you complain, you need in a way that you want the best chance of obtaining or compensating or listen to the message.
Dealing with a problem immediately
Whenever you identify a problem on the spot, the best choice is usually to get them familiar with the company and give them the opportunity to resolve the problem. If at the airport, please contact the airline customer service agent, a manager or another employee who hasAuthorities immediately take care of your problem. If you are on the run, please contact the head flight attendant.
For example, if you inadvertently thrust from his flight because of overbooking, you are generally entitled to some form of compensation from the airline. If the airline makes an offer that is acceptable, take it. Otherwise, make a counter offer. If you and the airline do not reach an agreement on counter, then everyone is happy. If not in place, will be resolvedshould document your experience, begin to collect relevant information from the airline, and prepare a formal complaint with the airline files.
Understanding why you are complaining
After gathering information on the situation, but before making that call or write this letter, you should say a little 'time, some basic questions about your specific circumstances:
* Why are you complaining about?
* What caused the situation to complain?
* Whator organizations that have played a role in this situation?
* What are the things that happen to you that the Board address?
* What should we reasonably expect as a result?
It may seem obvious why you complain and what you want, is to be done, but you need to give very specific in a complaint to yourself the best chance of success. If you are unable to enter with enough relevant details, if only for an airline to be difficult, well-intentionedable to respond appropriately. It must also be reasonable when it comes to the expected outcome of the complaint. You should be compensated only if the company is obliged to do so. And 'beyond the scope of this article to any type of situation that could force the airline to compensate describe. But following the advice in this article are expected to put in a position to know if your complaint may also bring some type of compensation.
ComplainBasics
Taking the time to evaluate your situation at the beginning of the rest of the appeal process is as smooth as possible. The complaint process can be divided into the following groups of activities:
* Write the facts about the situation,
* Understand that a reason you should expect a response or compensation as a result of complaints and
* Presentation of the complaint to the places where you can do best.
Note the significantDetails
If possible, notes should as soon as possible after you discover that you can in a situation where you want to complain to the airline. Much of the basic data such as flight number, or the airport, it is likely that travel documents. The most important details are those directly relevant to your situation. For example, if you were given poor service by a flight attendant, the display may be the name of a particular flight attendant. If yourThe problem was that a piece of baggage that was lost, then you have all the information that has been linked to this need lost bag.
One thing to remember is that your stay real, relevant, verifiable information about your complaint. For example, states that a gate agent was rude and unnecessary burden on you to provide an additional piece of checked baggage is factual and verifiable, but the discussion of the unreasonable and rude behavior is not relevant if the objective iscompensation for an inadequate baggage free.
Your efforts to document what will help to address two major problems occur:
1st What is your specific complaint.
2nd What do you expect to do by the airline.
Do you understand your agreement with the airline
If you buy a ticket, you and the airline in a contract, that many different situations they may encounter during the flight, including situations that are common sources of revenue CoversThe complaints, such as fights and lost luggage, canceled. No matter what may be the source of your complaint, you should try to get your documentation that details of the airline, which it offers. This is usually outside the gate agent or customer service office at the airport. Although not answer your questions, you can tell the important information such as what specific aspects of the agreement may not have been respected orAddress where you can send your complaint.
Each airline has a specific set of guidelines to be used for situations such as flight delays, overbooking, loss or damage and baggage. In the U.S., airlines are required by law to provide specific help if you accidentally push the flight or if your luggage is lost or damaged. In almost all other situations, the airline compensated, but are not obliged to.
Note that if the complaintincludes a civil or criminal action, if any, that probably would have to obtain professional legal advice to proceed. If you do not arrive at that level, then you'll probably be able to directly with the airline.
Filing a formal complaint
If relief is not possible, then the appeal will likely take days or weeks to resolve, since you probably have a formal contact with the airline. Make sure that all traces notes that it must redeem all of your journeysThe documents (ticket receipts, baggage check stubs, boarding passes, etc.) as well as receipts for all out-of-fees we incurred. If you are not obliged to do anything else, you need only copies of original documents when you file the complaint.
While one or more officials may contact the airline by phone, the ability to read any resolution up, if you rely on written communication as the primary tool to deal with the airline. The followingGuidelines will also help to convey the message more efficiently:
* If you are a letter or an e-mail, send made sure the message of all options available to contact you (including phone number, fax number, email address, physical address, etc.).
* Limit your first message to a maximum of one page (250 words).
* Add all relevant information, if the airline understand the problem.
* If you are spending or monetary costsLosses, the amount they expect to be repaid.
* Be specific about the outcome that you (reimbursement, compensation, apology, etc.).
* Your letter remain the objective tone.
* Focus on the facts and provide specific information such as dates, names and flight numbers.
* If necessary, copies of tickets, receipts or other documents to back up claims.
* Contains the names of all employees who were rude or made worse, aseven those who may be particularly useful.
* To be applied in each, who are adequately
If you follow these suggested guidelines, the airline will probably treat your complaint seriously. Your written communication with the airline to help determine the airline, which causes the problem, and can the airline, which is made of the same problems, helping to prevent another.
Contact the U.S. Department of Transportation
If your complaint concerns a U.S.Airline or a non-US airline in the U.S., you can send your complaint to the UP Department of Transportation (DOT). You can send a formal complaint by one of the following files:
* The online complaint form available on the site AirSafe.com complaint with [http://complain.airsafe.org] and have the AirSafe.com Foundation will forward the complaint to the DOT Fill.
* Call 202-366-0511 Aviation Consumer Protection Division, to register yourComplaint.
* Use the online form made available one of the Aviation Consumer Protection Division http://airconsumer.ost.dot. Gov / escomplaint / es.cfm Note that the form requests personal information that DOT form is not AirSafe. com to ask. In particular, claims that the DOT form, if you are a passenger, a relative of a passenger car, a lawyer on behalf of a client or a travel agent. AirSafe.com form makes no distinction, and not require such staffInformation.
* E-mail a written complaint to:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., SE
Washington, DC 20590
These complaints are not submitted by the DOT uses to convey individual disputes, but are used by the DOT as a basis for setting standards, legislation and media reports. In one of the DOT reports, the monthly Air Travel Consumer Report, U.S. airlines are large by Rankvarious measures, including through the class complaint. Normally, the DOT sends no response to input consumer complaints. The DOT may recommend or report to the FAA in aviation safety will be sent, or the Transportation Security Administration (TSA) for security.
Security Complaints
If you want to highlight a special situation that you believe is threatening the safety of passengers, crew, or other members of the public, it is important that youthe competent authority is aware of this situation. In the U.S., this authority is the Federal Aviation Administration. For security concerns U.S. airports for all aircraft operating in the U.S. or U.S. registered aircraft flying worldwide, please contact the FAA:
Assistant Director of Security System ASY-100
Federal Aviation Administration
800 Independence Avenue, SW
Washington, DC 20591
You can also contact the call FAA866-TELL-FAA (1-866-835-5322).
complaints of protection for the TSA
In SU Transportation Security Administration is responsible for screening passengers and baggage on U.S. flights, including baggage. If the complaint concerns a part of the process or safety, if you suspect that a representative of the TSA is responsible for loss or damage to property, there are special procedures will be followed. The relevant forms are available at the TSA TSA or existingThe Committee referred AirSafe.com page.
After completing the form, keep a copy for your records and mail the request to the address on the application form. You can select other complaints and comments to the TSA Contact Center at 866-289-9673 directly.
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